Last updated: November 4, 2026
Thank you for shopping with michmaxx.com ("we", "us"). This policy explains how we process and deliver your order.
Free shipping
Shipping is free to all addresses in the 48 contiguous United States. No shipping charge is added at checkout. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the United States.
Delivery time
Orders are delivered within 2–5 business days of ordering. Business days are Monday through Friday, excluding U.S. federal holidays. To protect our customers, some orders are screened for fraud and may need extra verification before they ship; we'll contact you if that applies to your order.
Some carriers serve remote or rural areas only on certain days, so deliveries to those areas can occasionally take longer. We'll keep you updated if your delivery is affected.
Order confirmation and tracking
You'll receive an order confirmation email after you place your order and a tracking number by email as soon as your order ships. If tracking doesn't update right away, check again after 24 hours. As long as you have a tracking number, the carrier has your order.
Freight delivery
Large machines such as stump grinders, wood chippers and loaders travel by freight truck (LTL). Smaller items, such as snow shovels, ship by parcel carrier. Please enter an accurate phone number at checkout. The carrier will call to schedule a delivery appointment, usually a 4-hour window between 8 am and 5 pm, Monday through Friday.
For freight orders: freight is delivered curbside. Drivers are not required to unload shipments. If you don't have a loading dock, forklift or tractor with forks to unload the crate, please request liftgate delivery when you order. Even with a liftgate, the person receiving the shipment is responsible for removing it from the truck and moving it to the final location.
Address and missed deliveries
To prevent fraud, we can't change the delivery address after an order is placed. Please double-check your address at checkout. If a delivery is missed, refused for non-quality reasons, or can't be completed because of an incorrect address or a site a freight truck can't reach, the carrier will hold the shipment at its terminal for up to 3 days before returning it to us. Any redelivery, storage or return freight fees are the customer's responsibility and will be charged on redelivery or deducted from any refund.
Inspect your delivery
Please inspect your shipment for damage or missing items before you sign. If the damage is severe, refuse the delivery and ask the carrier to return it. If the damage is minor, note it on the delivery receipt and keep a copy. Signing the receipt without notes confirms the shipment arrived in acceptable condition.
Report any damage or missing items to us within 5 business days of delivery, with photos or a video, at contact@michmaxx.com. Once the damage is confirmed, we'll send the replacement part or unit. Claims reported after 5 business days can't be accepted.
Keep the packaging
Keep all original packing materials, accessories and documents in case you need to return the product. Returned items must be re-crated or re-palletized and ready for carrier pickup.
Taxes and fees
The price shown on the product page is the price you pay. No sales tax or extra fees are added at checkout.
Questions
Email contact@michmaxx.com or call or text contact@michmaxx.com.
